Releases tagged: chat

Customer Service Team August 22nd, 2018

Update: Hipchat service cancellation by end of August 2018

As already announced Atlassian will not continue their Hipchat cloud service. You may read the full story at

Hipchat has been a great platform to support customers during migration phase to the AWS powered root360 platform. Today, we will announce the end of the hipchat service for all customer as well. We will discontinue the service by end of August 2018. 

As we like to chat with you, we published a new chat service paired with our customer support portal. After you successful logged in to, you will see a small orange bubble on the bottom right.


By clicking this chat icon you will be transferred immediately to a customer support agent. 


We will answer as soon as possible to support you. 

Please keep in mind, that we will only support chat during business hours. In the event of a fault, please call +49 (0) 341 39 280 907-7 or send us a ticket via